Verified account Protected Tweets @; Suggested usersYodel returned to sender. All Rights ReservedFibre broadband. Virgin Phone Switchover. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. 75 stars. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. Then enter your email address, and click on email me my new label and follow the instructions. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. on 07-11-2022 18:44. Stay safe online. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. Account - Cable. Track your item help; Tracking international items; What our. Security matters. I ordered a virgin bundle on 30/08, it is now 10/09 and I still haven’t received my delivery! Absolutely shocking service. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why. on 28-03-2023 08:11. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. 5 stars. Virgin Media. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. Warrington, United Kingdom GAME Digital plc 6 years 2 months. The kit was due to be delivered on the 3rd. Sunday. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. Sign in . Unfortunately we don't use the Openreach master sockets as they are BT only. Fri 10 Jan 2014 10. "Once we have received your parcel into the Yodel network, and if your retailer allows it, you can choose to have your parcel delivered to a nominated safe place. If you have a tech booked they would have the equipment. Mobile Your Account. 75 stars. SpeedWe would like to show you a description here but the site won’t allow us. Virgin said my router should arrive on Tuesday the 6th. Yodel 1. Browse Virgin Media Virgin Media Community. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Expecting delivery of router today but Virgin Media have not given me a tracking number. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. I contacted Virgin Team who said it could take 3-5 days - still nothing. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. Click track your parcel and enter the code to get the latest delivery updates. . Yodel was scheduled to deliver my router on 1/9/22. wonkydragon. Hermes 1. I was also - 5119005Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Switched On Families. Home Phone. Horrible, they treat customers like you own them something. on 16-03-2023 19:38. To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Malenovsky Número Marginal: PROV2020157657 ECLI:EU:C: 2020:288 AUTO DEL TRIBUNAL JUSTICIA (Sala Octava) 22 de abril de 2020 * * Lengua de procedimiento:. I don't work for Virgin Media. Virgin Media. We would like to show you a description here but the site won’t allow us. Yodel is one of the largest delivery companies for B2B and B2C orders, serving many of the UK's leading retailers. contra Yodel Delivery Network Ltd,. Global Media Limited - Phone number All directors of A. Yodel offers a comprehensive UK returns services including collect from home and return via a local Yodel Store. We can understand the inconvenience caused to your day and want to best help. We would like to show you a description here but the site won’t allow us. For queries on delivery charges from online retailers please contact the retailer directly. Yodel works with many retailers to offer Return to Yodel Store services. We would like to show you a description here but the site won’t allow us. Stay safe online. I need help asap. Problem solved? Click to mark as a Helpful Answer,. Paul. New customer to VM and all I’ve had is trouble so far. We would like to show you a description here but the site won’t allow us. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. i. it’s for the flat above mine and I have no clue how to change it in my account since it says I am no longer with virgin media. on 04-12-2022 20:11. Do you agree with Yodel's 4-star rating? Check out what 1,097,727 people have written so far, and share your own experience. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Can someone please contact Yodel for me to fix the delivery ASAP?Find your nearest Yodel drop off or collection point. Have you been able to put a complaint in with Yodel? NB”Hi PeteU, Sorry to hear you have been unable to speak to us to try to get some further help/ support, so I can try to help I will send you an invite into a private chat, once received please click on the envelope to accept. Global Media Limited Customer Service telephone A. . Why Virgin Media still use Yodel as a delivery partner I don't know. In response to Zach_R. 15/09/23 11:24. It is recommended to first raise the complaint in private (webchat, phone call, etc. Arrowmunda. Have a delivered image sent directly to your device as soon as we have delivered your parcel. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. We would like to show you a description here but the site won’t allow us. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. For those who don’t maybe the following video sums up their serviceWe would like to show you a description here but the site won’t allow us. The guy did say it would be a hub 5. I have never received the text and am still without pod. Dave. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. We would like to show you a description here but the site won’t allow us. Parcels returned to the retailer within 72 hours. With parcel deliveries starting from just £2. . Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Hello, How do you change the delivery address for the starter pack? I would like to be sent to another address as I won't be fully moved in - 5254021. To fix these issues, the recipient has to. I would like to know if i can rearrange delivery or cancel the order. on 29-11-2022 08:31. We would like to show you a description here but the site won’t allow us. I ordered an installation package and it was supposed to be delivered today by Yodel. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Compare TV, broadband and phone; Oomph bundles Re: Yodel (oh god, no) email when. They will also give you a choice of dropping it off in a safe place, a pick up place (Shop) or a neighbour. Stream from Virgin Media. the delivery itself is completely legit and all in my name. I’ve called Virgin Media and they have launched an investigation with Yodel. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. 75 stars. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Latest Articles. i. Having issues? We help you find out what is wrong. VM have rescheduled a second delivery, but tbh even the customer service. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Stream from Virgin Media. Saturday. Thanks for posting, and a warm welcome to our Community Forums. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Evri and Yodel ranked. Your Virgin Media return En route. I'm guessing black Friday has caused Yodel to be even worse than usual, because they don't even seem to be getting around to processing our parcels, let alone try to deliver. Virgin Mobile. If you don’t have that in property the tech will install that and all the equipment. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Some of our services offer a two-hour delivery window. I have already and I was told by Exteris that they have not received any item from Virgin media for delivery to my address. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. Poor service Yodel, no delivery. 43% of Yodel customers polled in the Citizens Advice survey reported that they had a problem with their last delivery. We would like to show you a description here but the site won’t allow us. Yodel customer service said they couldn't do anything without a tr. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. Head to our tracking page and see what options are available to you or download the Yodel Parcel Tracker app and set delivery preferences for all deliveries in case you’re out – you can even upload a photo of your preferred safe place to send to the driver. Smart Send from Yodel Direct is our innovative new bulk parcel delivery. Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. When you download the Yodel Parcel. We would like to show you a description here but the site won’t allow us. Zavvi. A. I received it 2nd June due to Yodel delays. Or stream, control and manage. Zavvi. We would like to show you a description here but the site won’t allow us. Hi. And delivery of the item is 100% the responsibility of VM - it is not the responsibility of the OP to spend any time or effort in chasing up Yodel - they are not a partner of VM they are an inadequate delivery firm that VM choose to use specifically because they are cheap - CMs responsibility Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. If your returns label just shows the Collect+ logo, please select Yodel. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Please contact your seller and ask them to contact our concerned team on your behalf of you. Options. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. I haven't had a text or email off Yodel about a tracking reference or time slot and was wondering if it would be delivered today as its almost 5pmWanted to update: Yodel have provided me with the picture of delivery and its 5 houses down and so far no one is answering the door, the - 5283605. Pods take around 3 working days to arrive if the agent can’t see that there is not a delivery then sadly it’s not been ordered. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Phone. Any ideas? ThanksHello, I ordered a QuickStart broadband on 14th September. Speed No still no tracking number. Well-informed. Press Home and go to HelpJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Main menu; Bundles. Today still no contact from yodel with a delivery time. Simply select the track your parcel link in the email and enter the code to get the latest update. I have had a look into your service on our system and I can see you recently contacted our team regarding this. 25 stars. Virgin mobile - yodel delivered me some one elses parcel wow. Make sure your TV and your box are switched on. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Reply. Virgin Phone Switchover. @virginmedia. . on 02-12-2021 17:04. ). (East Anglia) Limited (AP East Anglia, A P East Anglia)Realtime overview of issues and outages with all kinds of services. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). My quick start package was due to arrive between 6:30pm - 8:30pm last night. 52 EST. Hi I waited in all day yesterday after having a day off work for my hub 5 to be delivered. Yodel strikes again. 14/09. Most QuickStart kits have just 6 cables, connectors and powerlines to. As you can see from the above, they don’t have any record of any parcels due for my address. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Joining in. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. 1. Thanks for your post and apologies to hear you're received this email. I call virgin and they have no idea about it being returned. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. My Virgin Media App. Choose date. Access Amazon Prime and Netflix (when you subscribe) and more when you play them. Free tracking and cover available as standard. and delivery tracking information. Hello. Stream from Virgin Media. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Phone. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). We would like to show you a description here but the site won’t allow us. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. Security matters. Mobile Your Account. Now I have. 23 but no sign of it. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. . Sign in . We would like to show you a description here but the site won’t allow us. Choose the best option for your customers. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. We would like to show you a description here but the site won’t allow us. Yodel told me I had placed the delivery on hold which is complete rubbish . So Virgin Media sent me a link asking how my Yodel delivery was. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. I got a confirmation email that the package was delivered at 14:13 but it never came! And I’ve been sitting in the front room waiting for the delivery at that time so it’s 100% the deliver per. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. I don’t know what to do, each party is putting the blame on the other and I’m the paying. and TV too…. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop;. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. However, the very first step is to try to resolve the issue directly with Yodel. To fix these issues, the recipient has to. I've been using a TP-Link AX72 for a while due to the WiFi being so poor on the Hub 4, but on the Hub 5 the speeds are pretty much like for like in the same rooms whether using the TP Link router or Hub 5 which is saying something. Scroll down and click on create new label. KF”“@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. When I'm logged into my account, it says the "Services will start date" as 1st June. But this was before we were due to move in - so when Yodel gave m. We would like to show you a description here but the site won’t allow us. Compare all broadband deals. QuickStart, set up and connections. Broadband. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Poor service Yodel, no delivery. My parcel with a hub 4 was supposed to be delivered on Tuesday. BT charge up to £129 charge for faults inside of home boundary (including kit out of warranty). Yodel stole my parcel. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. Opening times:We would like to show you a description here but the site won’t allow us. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. We would like to show you a description here but the site won’t allow us. Head to our tracking page, enter your parcel number and see what options are available to you. In this conversation. VM have rescheduled a second delivery, but tbh even the customer service. SpeedYour Virgin Media return En route. Browse Virgin Media Virgin Media Community. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Tue 18 May 2021 05. Parcels made easy. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Did not hear from Yodel. 5 stars. Click track your parcel and enter the code to get the latest delivery updates. If the issue is not resolved, it may be worthwhile to raise the complaint on social media. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Thanks for your post and welcome to the community. To date not had any communication from Virgin Media chasing return of equipment. Yodel says delivered but hasn’t. Hey darkfinger, thank you for reaching out and a warm welcome to the community to answer your question Yodel will require a signature, if you aren't in they will try again 3 times each day. countjac. If the issue is not resolved, it may be worthwhile to raise the complaint on social media. I'm a Very Insightful Person, I'm here to share knowledge. 5 million in 2020. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. We would like to show you a description here but the site won’t allow us. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. What to watch. Delivery companies get ranked in new league table from Citizens Advice and the top score is just 2. We would like to show you a description here but the site won’t allow us. i. Manage Your Account. Send, collect and return parcels at your local store from early till late, 7 days a week. 07480632098. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Yodel failed to deliver. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Thanks for your post and apologies to hear you're received this email. . However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address. Yodel offers UK parcel tracking for all of their deliveries so you know exactly where your delivery is at any moment. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. 07-06-2021 13:00. cheers We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 3 years ago: Text message read "We'll be in touch tomorrow with your 2-hour slot. on 12-11-2022 20:05. Stay safe online. Please have your parcel tracking ID ready. Shop. I tried to contact Yodel customer service. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault technician visit. Stream from Virgin Media: Virgin Media broadband required (min. Click track your parcel and enter the code to get the. Arrange a return to one of 300 retailers through a Yodel Store. Hopefully they can reconnect the older hub for now. They are your "delivery partner". Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Account - Mobile. Forum; Apps. . Router Not Delivered. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. Virgin Mobile. If not, highly recommend the TP-Link AX72. If you are experiencing problems receiving text messages there are a couple of easy steps you can take to try and resolve this yourself. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Home Phone. From £ 38 a month. The UK’s most popular channels, Catch Up services and built-in apps, in one place. It’s because they have gone out of their way to make it impossible to do anything about it. 7 million in fiscal 2021, up from £9. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Can’t find - 5402357. Compatible with Hub 3 and above. Thank you for the update, please let us know how things go. Flag for a moderator. 75 out of 5!. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. We would like to show you a description here but the site won’t allow us. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). The highest volume of phone calls has been reported in London, Bristol, and Maidenhead. Dedicated, results-oriented and organised Computer Networks Engineer and CCNA certified with +6 years of experience delivering secure and efficient systems and network environments, based on professional education and acquired expertise with up-to-date technology; looking forward to keep developing a career in the IT industry and getting. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Lee1981. We would like to show you a description here but the site won’t allow us. Virgin Media Price Guides. We would like to show you a description here but the site won’t allow us. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. There are things you can do to make sure you're not one of the unlucky ones. Adam says: "The best thing you can do is actually look. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Virgin Media - please listen. Virgin Media. Created Sep 23, 2009. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We would like to show you a description here but the site won’t allow us. So I was supposed to received a router and self install on the 26th.